Support
If something goes wrong in Hexillion or you have a suggestion, get in touch below. For bug reports, including your device model, Android version, and app version helps a lot.
Frequently asked questions
My game progress disappeared.
Progress and best score are kept only in your device storage. Uninstalling the app or clearing its data removes them permanently, and they cannot be moved to another device. If you sign in to Google Play Games, your best score remains on the leaderboard.
I bought the supporter product but it is not applied.
Run Restore purchases from the settings screen while signed in with the Google account used for the purchase. If it still does not apply, email us with the order number (it starts with GPA.).
I would like a refund.
Payments and refunds are handled by Google Play. You can request a refund from your order history in the Google Play Store; for older orders, contact Google Play support.
My score is not showing on the leaderboard.
Leaderboards require a Google Play Games sign-in. If you are signed in and the score still does not appear, check your network connection and restart the game.
There is no sound.
Check the sound effect volume in settings and use the preview button to test it. Sound is also silent when the device is in silent mode or another app holds the audio focus.
I want to delete my data.
Uninstalling the app deletes everything stored on the device. Leaderboard records can be removed from your Google Play Games settings for this game.